Privacy Policy

Last Updated: September 5, 2026

At Nova Services ("we", "us", "our"), accessible via novaservices.io, we prioritize protecting the personal data and privacy of our visitors, clients, and end-user consumers.

Mobile Information & SMS Privacy Clause (A2P 10DLC Compliance):
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

1. Information We Collect

We collect information that you voluntarily provide to us when interacting with our services, calling our business lines, or filling out contact forms on our website or partner client sites. This may include:

Full name
Mobile telephone number
Email address
Service or appointment inquiry details and message content
Timestamp and interaction history

2. How We Use Your Information

We use personal information for specific, lawful customer service purposes, including:

Responding to inbound customer phone calls, inquiries, and missed call requests.
Providing two-way conversational SMS updates regarding appointment booking, pricing, and scheduling.
Forwarding urgent customer inquiries to designated business owners and staff.
Maintaining communication records in the client's secure dashboard.

3. SMS Opt-In & Consent

By calling our business lines, submitting a web form request, or texting our numbers, you grant consent to receive informational and transactional SMS messages from Nova Services or the specific business you contacted. Consent to receive SMS messages is never a condition of purchase.

4. Opt-Out & Customer Support

You can cancel SMS communications at any time. Simply text STOP to any message you receive from us. Upon receiving your STOP request, we will send a one-time confirmation SMS and will cease sending further messages.

For assistance, reply with the keyword HELP or contact our support team at support@novaservices.io.

5. Data Security & Retention

We implement industry-standard encryption, SSL protocols, and restricted database access controls to safeguard your personal data from unauthorized access or disclosure.

6. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us at:

Nova Services
Email: support@novaservices.io
Website: https://novaservices.io